Frequently Asked Questions arai66 —
All Your Answers Here

You must be 18 years and above to register and use the arai66 platform. This is a legal requirement and platform policy that cannot be waived. During the KYC verification process, you will be asked to submit a valid identity document such as a MyKad or passport to verify your age and identity. Accounts found to be registered by underage individuals will be closed immediately and any remaining funds will be processed in accordance with established procedures.

Log in to your account and go to the Profile Settings and select the option you wish to update. To change your password, you will need to verify your current password first. To change your phone number, OTP verification to both the old and new number is required as an additional security step. If you cannot access your account because you have forgotten your password, use the "Forgot Password" on the login page or contact our live chat support.

KYC (Know Your Customer) is an industry-standard identity verification process that ensures every account belongs to a legitimate individual. At arai66, KYC verification is required before making your first withdrawal or when certain transaction thresholds are reached. Accepted documents are MyKad (front and back) or a valid passport. The review process is typically completed within 1 to 24 hours. KYC-verified accounts enjoy higher withdrawal limits and a smoother overall process.

Yes, you can request account closure at any time by contacting the arai66 support team via live chat. Before closing your account, ensure there are no unwithdrawn funds and no active bonuses with outstanding wagering requirements. If you are closing your account due to a gambling problem, we encourage you to use the Self-Exclusion available in your account settings as an alternative — this is part of our commitment to Responsible Gaming.

Deposit limits vary depending on the selected payment method. In general, the minimum deposit is RM 10 for most methods, while the maximum daily deposit is RM 50,000 for standard accounts. Platinum and Diamond VIP players enjoy higher deposit limits. If you require a higher limit for a specific transaction, contact your VIP account manager or the support team for a temporary adjustment.

If your deposit has not been credited within 5 minutes, please check the following:

• Make sure the transaction in your banking app is successful and not in a pending status
• Verify that you are depositing to the correct and current arai66 account number
• Take a screenshot of your payment proof including the transaction reference number

Then contact our live chat support with proof of payment. Our team will verify and manually credit the funds within 15 to 30 minutes.

arai66 does not charge any processing fees for deposits. You receive 100% of the amount you deposit into your gaming account. However, your bank or e-wallet provider may charge a small transfer fee depending on the service you use — these are third-party charges beyond the control of arai66. We recommend using FPX or Touch 'n Go for transactions with no additional charges.

The minimum withdrawal is RM 30 per transaction. The daily withdrawal limit for standard accounts is RM 20,000. VIP players enjoy higher limits based on their membership tier — Gold up to RM 30,000, Platinum up to RM 50,000, and Diamond with no set limit. For withdrawals exceeding the daily limit, you will need to submit a separate request the following day or contact your VIP manager for a special arrangement.

There are several common reasons why a withdrawal may be rejected:

• KYC verification is incomplete — identity documents have not been submitted or verified
• Bonus wagering requirements have not yet been fully met
• The registered bank account details do not match the account holder's name
• Exceeds the daily withdrawal limit set for your account level
• Account activity that triggers automatic security reviews

Contact our support team with your account number and withdrawal request ID for a detailed explanation and resolution.

Yes, cancellation is possible as long as the request is still in "Processing" status and has not yet been approved by the finance team. Go to the Transaction History section in your account and look for the Cancel button next to the relevant request. If the status has already changed to "Approved" or "Sent", cancellation is no longer possible. Contact our live chat immediately if you need to cancel a withdrawal that is about to be processed.

Wagering requirements refer to the total amount you need to wager before bonus funds can be converted into withdrawable cash. For example, if you receive a RM 100 bonus with a 20x wagering requirement, you must place bets totalling RM 2,000 (RM 100 × 20) before those funds can be withdrawn. Your wagering progress can be tracked in real time on your account dashboard. Note that not all games contribute at the same rate toward wagering requirements — slots typically contribute 100% while table games may contribute less.

Yes. When making a deposit, you can choose to do not claim any bonus so that your deposit is free from any wagering requirements and can be withdrawn at any time. If a bonus has been automatically credited and you do not wish to accept it, contact live chat support to request a bonus cancellation before any wagering has begun. Once the first bet is placed using bonus funds, cancellation is no longer possible.

Yes, the arai66 mobile app is available for Android and iOS. The app offers an optimized mobile gaming experience, biometric login support (fingerprint and face ID), push notifications for promotions and wins, and faster performance compared to a web browser. You can download the app directly from the arai66 website. All account features, games, and transactions are fully available within the app.

Live casino using real-time video streaming where you play alongside a real dealer or croupier from a professional studio. This delivers an authentic physical casino experience from the comfort of your home. Available games include Baccarat, Blackjack, Roulette, and interactive game shows. Slots are RNG-based (Random Number Generator) electronic games that are independently audited to ensure fairness. Slots typically have lower minimum betting limits and are well-suited for casual play with the chance of big jackpots.

To activate 2FA, log in to your account and go to Security Settings. Select the "Two-Factor Authentication" option and follow the instructions to link your account with an authenticator app such as Google Authenticator, or via SMS to your registered phone number. Once 2FA is enabled, every new login requires a 6-digit code that refreshes every 30 seconds. This additional security layer is strongly recommended, especially if you keep a large balance in your account.

Act immediately — change your password immediately via the "Forgot Password" function if you can still log in. If you cannot access your account, contact our live chat support and request an immediate account lock. Provide your identification details and the last transaction you made for identity verification. Our security team will review your account activity logs, freeze any suspicious transactions, and help you regain full control of your account in the shortest time possible.

arai66 does not sell or share your personal information with any third parties for marketing purposes. Your information is only shared with selected payment service providers solely to process your transactions, and this is subject to strict confidentiality agreements. You can read our full privacy policy on the Privacy Policy to fully understand how your data is handled and your rights as a user.